We believe the process of designing a kitchen should feel as considered and personal as the space itself.
At Hush, we guide you through each stage with clarity, care and a genuine understanding of what matters to you.
Your journey begins with a conversation, ideally at our showroom in Cirencester. We’ll talk through your project, your aspirations, your space and how you live day to day.
Whether you’re building a house from scratch or refurbishing, we want to understand what’s important to you and your lifestyle: how you cook, entertain, move through the space and basically what you need your kitchen to do.
Bring a floorplan if you have one (a rough sketch is great), and any reference photos, magazine clippings or ideas you’ve gathered. If you’re not sure where to start, that’s absolutely fine too. We’ll help shape the brief together.
If you’d prefer us to visit your home to take exact measurements and discuss the project in person, we offer a site visit service for £350 anywhere in the UK. This includes additional design time and is fully reimbursed if you go ahead with a Hush kitchen.
Within one to two weeks, we’ll invite you back to the showroom to present your design. This presentation is free of charge and includes a full set of drawings, 3D visuals and a provisional quote. We’ll walk you through the layout, explain the thinking behind each decision, and explore any alternative options we’ve considered. It’s a collaborative session and we’ll always make live adjustments if needed.
We’ll have samples and materials to hand so you can see and feel the finishes, compare options, and make confident decisions in person.
Whether it’s changing a cabinet colour, rethinking a layout detail or adding a feature you’ve just thought of, we’ll work with you in real time to refine the design, so it feels right for your space and your lifestyle.
For larger projects involving multiple rooms (e.g. kitchen, utility, boot room, wardrobes), we may charge a £500 design fee, which is also reimbursed if you proceed with a Hush order. This helps us manage time fairly and ensures we can give each space the attention it deserves.
Once you’re happy to move forward, placing your order secures your manufacturing slot. You don’t need to have every detail finalised; this step simply confirms your commitment. At this stage we ask for a deposit, typically 10–25% depending on your project timeline.
We’ll fix your cabinetry price file at this point, so even if material costs rise, your quoted prices won’t. You can still make changes to the design, layout or finishes after placing your order.
Once you’re happy in principle, you’ll place your order with us to secure your manufacturing slot. Don’t worry, we can continue to refine the design and specification in preparation for sign off.
Around 10–12 weeks before installation, we’ll meet again in the showroom to go through the final design. You’ll review every element: cabinetry, colours, handles, appliances, worktops and sign off with confidence that it’s as you wanted. This meeting usually takes about an hour, but we’ll take as long as you need. It’s the final opportunity to make changes before manufacturing begins.
Your kitchen is built to order in our Cotswold workshop. Chris personally oversees the transition from design to production, ensuring every detail is communicated clearly to our cabinet makers and finishers. You’re welcome to visit the workshop at any point to see your kitchen being made.
We offer a dry-fit installation service (meaning all cabinetry and hardware, but not plumbing, electrics or building work). Our team will liaise with you, your architect, your builder or tradespeople to ensure everything runs smoothly. Chris remains closely involved throughout, checking on the project daily and resolving any issues before they reach you.
It’s important to us that you enjoy a seamless, stress-free customer experience from design to delivery. That means we ensure that your kitchen performs exactly as intended. No over-promising. No under-delivering. For more details, please see our Terms & Conditions
